Insurance Ombudsman: a disappointing start – over 70 per cent of appeals are unsuccessful

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Towards the end of its first year of operation, the Aas panels were inundated with inadmissible claims. Consumer organisations complain of “an approach that do…

Rome – Expectations were high, especially after all those years during which consumer organisations had been calling for its establishment. But the first year of the Insurance Ombudsman (Aas), which has been operational since 15 January 2026, did not go particularly well. One figure stands out: 72 per cent of appeals were unsuccessful. Seven out of ten customers hoping to resolve their dispute wi…

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