Microsoft races to resolve global outage as fix not working ‘as expected’

Résumé détaillé

The issue began late on Thursday afternoon and has seen hundreds of thousands of users unable to access many of Microsoft’s most popular services.

Microsoft users across London and beyond are continuing to face disruption trying to use some of its most popular services.

‘Overloaded servers’ caused massive Microsoft outage, says tech expert

Attempts to use Teams and email service Outlook were unsuccessful on Friday morning as the company battled to fix a global outage.

“We appreciate your organisation’s patience and understanding while we work with urgency to resolve this incident,” the company said.

Monitoring website Downdetector first showed a spike in users reporting problems with Microsoft Teams in the UK at around 6.15pm on Thursday.

Affected products also included AI service Copilot and some aspects of its Cloud services.

In an update on Friday, the tech giant said that although it had managed to get servers operating multiple times overnight UK time, those servers had crashed.

Microsoft said it had tried several solutions to mitigate the problems, including isolating parts of its infrastructure and shifting traffic to alternate routes.

“We’ve monitored the status of the changes applied to improve serviceability and confirmed that change is not taking as expected,” the company said.

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