Who Gives a Crap wipes up after data breach

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Personal details of Australian, UK and US customers of impact scaleup Who Gives A Crap have been compromised in a data breach.

The breach, which was found on 30 October and shut down on 1 November, occurred when unknown parties accessed the systems of the unnamed software provider that WGAC uses for marketing its recycled toilet paper and other sustainable products to customers in over 36 countries.

Compromised information included customer names, email addresses, phone numbers, mailing addresses and information about total spend with WGAC but did not, Griffiths said in a statement, include payment details, order details, or passwords.

Data about the company’s Canadian customers were not compromised and WGAC accounts were not directly accessed, with Griffiths saying the accounts “remain secure”.

WGAC has since disconnected the software provider from its own systems “completely” and changed its access credentials, with authorities notified and customers warned to be on the lookout for phishing and other scams.

The company, which has been flush with cash since the COVID-19 pandemic drove toilet paper scarcity, was founded in 2012 with a core goal of helping the 2 billion people globally who lack access to sanitation. It is aiming to donate $50 million to such charities by 2028.

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Australia-based WGAC has since become a responsible investment success story, donating $20.9 million from sales of its recycled paper and sustainable bamboo products to charities like WaterAid, WaterSHED, and Shining Hope for Communities.

WGAC was notified of the breach of what Griffiths described as “a US-based software provider” on 6 November and he posted details the next day with a promise to “be as clear as we can about what we know and what we don’t yet know.”

“We have no evidence of misuse so far,” an apologetic Griffiths added, noting that WGAC has emailed potentially affected customers and is staying in touch with the software provider as its investigation continues.

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