Former Mercer Super chief lands new gig

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Former Mercer Super chief executive Claire Ross will join a global third-party service provider for institutional investors to lead its superannuation division.

Former Mercer Super chief executive Claire Ross will join a global third-party service provider for institutional investors to lead its superannuation division.

After departing from the super fund in July, Ross will take on a new role of chief executive, superannuation Australia at Apex Group, effective 1 February 2027.

Ross brings more than 30 years' global experience across Australia, the UK, Americas, India, and Europe, including over 17 years at Mercer, where she had taken on multiple C-suite roles.

Ross began her career taking calls from pension fund members in the UK before progressing through customer service, administration, operational leadership and executive management roles, Apex Group said.

The group noted her transition from frontline service delivery to executive leadership provides a "unique understanding" of both member outcomes and large-scale administration operations.

Commenting, Apex Group founder and chief executive Peter Hughes said the appointment reinforces the group's commitment to delivering innovative, technology-enabled super administration services.

"Claire is one of the most experienced and respected leaders in the global pensions and superannuation sector," he said.

"Her deep expertise in administration, operations and transformational change will further strengthen our ability to support clients as they navigate increasing complexity, evolving member expectations and growing regulatory demands."

"Throughout my career, my passion has been to help millions of people retire well, from taking calls from pension members in the UK to leading major retirement and superannuation businesses globally, I have remained focused on delivering better outcomes for members, clients and stakeholders," Ross said.

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