Microsoft seeing ‘signs of stabilisation’ in scramble to fix global outage

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The tech giant said it was working with ‘urgency and priority’ to find a fix for the issue which has caused widespread disruption since late Thursday.

Microsoft said it is seeing “early signs of stabilisation” but has not yet been able to fully restore services after a global outage left millions without access to emails and Teams around the world.

The tech giant said it was working with “urgency ” to find a fix for the issue, which has caused widespread disruption since late Thursday, with governments, banks, police forces and health services among those hit.

On its Microsoft 365 status page, the firm said: “We are seeing early signs of stabilisation, but service capacity has not yet returned to normal levels and health remains variable as traffic is carefully reintroduced.”

A UK Government spokesperson said: “We are working closely with Microsoft to assess any impact on government services, with robust contingency plans in place to minimise disruption.”

The issue began late on Thursday and users have been unable to access many of its most popular services, with thousands worldwide reporting they were unable to send and receive emails through Outlook.

Teams has also been affected for many, and the tech giant’s Copilot AI assistant and other Microsoft 365 services are also disrupted.

Police forces have said they are unable to receive crime reports online and are urging people to call either 101 or 999 to make any urgent reports.

The National Pharmacy Association said there may also be delays to some NHS patients getting their prescriptions, as the outage is affecting NHS email systems.

Monitoring website Downdetector first showed a spike in users reporting problems with Microsoft Teams in the UK at about 6.15pm on Thursday, with more than 130,000 reporting Outlook issues in the US at its peak last night.

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