Customer details potentially exposed in national parks booking system breach across multiple states

Résumé détaillé

Authorities are warning campers to watch out for fake emails, WhatsApp messages and phone calls falsely claiming to come from the department ...

Campers planning summer getaways are being urged to watch out for suspicious messages after a data breach potentially exposed the personal information of national parks visitors, just weeks before the peak holiday season.

Queensland Parks and Wildlife Service (QPWS) confirmed on Thursday Bookeasy, the third-party provider managing its national parks booking system, had suffered a data breach.

But the issue extends well beyond Queensland, with national parks booking services in Victoria and South Australia also affected, while a Western Australian visitor centre operator has separately confirmed a security incident involving the same provider.

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The breach has raised concerns about the security of personal information held by the shared booking platform, with customers’ names, contact details and booking information potentially accessed.

National parks and camping grounds are popular destinations during the Christmas holiday period, raising concerns about the potential exposure of personal details belonging to people planning trips.

In a notification to customers, QPWS said it was working closely with Bookeasy to investigate the incident and establish what information may have been accessed and how many people could be affected.

The department said it believed some personal information, including customers’ contact details, may have been accessed.

National Parks and Wildlife Service South Australia told customers Bookeasy had detected unauthorised activity within its platform and engaged cyber security experts to investigate.

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