The UK's best and worst motorway services named - full list and map

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Watford Gap Northbound, one of the oldest facilities on the network, is the lowest-rated at 86%, down from 95% in 2023. Welcome Break’s Hartshead Moor Eastbound is the most…

Britain's best and worst motorway service stations have been ranked. Transport Focus' 'Motorway Services User Survey' asked 37,000 visitors at motorway services across Great Britain about toilets, accessibility, food and drink, facilities for HGV and lorry drivers and electric vehicle (EV) charging. It found Welcome Break Rotherham on the M1 to be the best in the country, while Roadchef Watford Gap Northbound took the bottom place on the list. Rotherham (Welcome Break), Rugby (Moto), and Sawtry (Moto) are the top three sites in this year’s survey. Sarn Park in Wales (Welcome Break) and Kinross in Scotland (Moto) complete the top five – all with 99% satisfaction.

Watford Gap Northbound, one of the oldest facilities on the network, is the lowest-rated at 86%, down from 95% in 2023. Welcome Break’s Hartshead Moor Eastbound is the most improved site since 2023, with satisfaction up from 84% in 2023 to 97% and 2024, and from 80% in 2022.

Other notable improvements since 2023 include Lancaster Southbound, up eight percentage points from 88% to 96%, and Cardiff Gate, up seven percentage points from 89% to 96%. Swansea rises from 92 to 98%, Hartshead Moor Westbound from 88 to 94%, and Kinross from 93 to 99% – each an increase of six points.

Overall, motorway services continue to perform well, with 95% of visitors satisfied with their visit, up from 94% in 2023 and 93% in 2022. Two-thirds (67%) are very satisfied.

Louise Collins, Director at the independent watchdog Transport Focus, said: "Motorway services have improved significantly over the years, and road users are seeing the benefit.

"A good stop can make a real difference to a journey, helping people get back on the road feeling better than when they arrived. Rotherham’s debut at the top of the table and the turnaround at Hartshead Moor Eastbound show what good services can offer.

"We’ve also seen real progress on accessibility. It shows what can be achieved when the industry recognises an issue and works together to tackle…

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