Lotte Hotels tops three service quality categories for third year
Detailed summary
Lotte Hotels & Resorts ranked No. 1 in the hotel, business hotel, and resort categories in the 2026 Korean Standard Service Quality Index (KS-SQI) survey, conducted by the Korean…
Lotte Hotels & Resorts ranked No. 1 in the hotel, business hotel, and resort categories in the 2026 Korean Standard Service Quality Index (KS-SQI) survey, conducted by the Korean Standards Association.
The company said Thursday that the latest recognition marks the third consecutive year the company has topped all three categories simultaneously.
The index is a national service-quality assessment that measures customer satisfaction based on the experiences and evaluations of people who have used a company’s products or services.
Lotte Hotels & Resorts monitors and improves service standards through its proprietary Lotte Customer Satisfaction Index (LCSI), which collects and analyzes customer feedback.
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