Microsoft outage: Users report issues with Outlook, Microsoft 365, Store and other apps

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Microsoft users across the Americas reported problems accessing Outlook and other services.

Microsoft users across the United States reported problems accessing Outlook and other services, with more than 39,000 people in the United States reporting issues, according to outage-tracking website Downdetector.

The disruption affected access to Exchange Online mailboxes, Microsoft's email service used by businesses and organisations. Users reported problems connecting to their accounts through different methods, raising concerns about access to emails and other work-related services.

Microsoft confirmed that it was aware of the reports and had started looking into the issue. The company also shared an incident reference number so administrators could follow updates through the Microsoft 365 admin center.

In a post on X, the official Microsoft 365 Status account said it was investigating the problem. The company shared the following statement:

"We're investigating reports of users experiencing issues accessing Exchange Online mailboxes through multiple connection methods in the Americas. More details can be found in the Microsoft 365 admin center under EX1550543."

The incident was listed under reference number EX1550543, allowing Microsoft 365 administrators to check the service status and follow further updates.

The disruption also prompted complaints from users on online forums. Some said Outlook had stopped connecting, while others reported delays in receiving emails and difficulty opening their inboxes.

One wrote, "Everything is DOWN. Outlook, One Drive, Sharepoint, Co-Pilot....the only thing that seems to be working is TEAMS."

Another said, "Yep, Outlook is disconnected. Web versions are taking forever to load."

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