Experts warn of depending on single provider in light of Microsoft outage

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Company’s Outlook, Teams and AI assistant Copilot were down for hours on Thursday

The effects of a Microsoft outage on tens of thousands of global users are indicative of the risks associated with widespread reliance on a single technology provider, experts warn.

The outage – which took down the company’s Outlook e-mail platform, its Teams messaging app and Copilot, its AI assistant – was reported on Thursday by nearly 130,000 people across 74 countries on outage tracker Downdetector. By the evening, that number of self-reported issues had fallen by about half.

In posts to social-media platform X, Microsoft said the issue with its network began around 11 a.m. ET, acknowledging widespread issues related to “elevated load” on certain servers. As of the early evening, the company said it had initiated restarts of all the affected servers, though doing so had not yet “provided the anticipated relief.”

The wide scope of the outage highlights the risks of depending on a single provider, said Matt Hatfield, executive director of OpenMedia, a non-profit that advocates for widespread and affordable internet access. There’s a need “for Canada to drive a more decentralized, open-source tech stack,” he said.

Vass Bednar, a technology policy expert and managing director of think tank Canadian Shield Institute, said that “on a day when Outlook goes down, you really appreciate how much of our economy runs through digital pipes.”

“It mostly underscores how Microsoft has a tight hold on white-collar work, and they use that dominance to extract huge rents from the Canadian economy,” she said. “European governments are getting off Microsoft and building proprietary, privacy-preserving alternatives. That seems better to me.”

Numerous European governments have been moving toward open-source alternatives to Microsoft in order to reduce their reliance on American providers, with Denmark, France and German states seeking other options.

In Canada, the outage affected e-mail communications of numerous public- and private-sector entities, from Via Rail and the Newfoundland…

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