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Baromètre IA dans la relation client en Suisse: une adoption bien engagée, mais un décrochage des PME

Published by Allnews · Switzerland 10 h ago

«Notre baromètre 2026 se distingue par le nombre important d'indicateurs au vert. Mais un frein demeure, celui de la compétence interne», explique Jean Meneveau, directeur associé…

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Baromètre IA dans la relation client en Suisse: une adoption bien engagée, mais un décrochage des PME

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