Meta fined by UK regulator over repeated inaccuracies in WhatsApp Business data

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LONDON: Britain's media regulator Ofcom said on ​Thursday it had ​fined Meta £450,000 ($596,565) for providing inaccurate ...

LONDON: Britain's media regulator Ofcom said on ​Thursday it had ​fined Meta £450,000 ($596,565) for providing inaccurate information about its WhatsApp Business service in response to requests it made as part of its telecoms market review.

* Ofcom reviewed the ⁠market for business bulk SMS text messages in ⁠2025 to better understand the services available to businesses

* Ofcom sought information in 2025 about WhatsApp for Business, including ‌messaging volumes and revenues

* ​The regulator ⁠said Meta had provided inaccurate information multiple ​times, with some inaccuracies ‌remaining unresolved for up to 11 months before corrected data ​was submitted

* Ofcom launched an investigation into Meta in January in relation to the inaccuracies

* Ofcom concluded Meta contravened five separate information requirements under Britain's communications act ‌across two requests by failing to provide complete ​and accurate information

* Meta said in a statement ⁠that it ​took its regulatory obligations "seriously" and had "cooperated fully" with Ofcom's investigation

* In a separate case, Meta along with TikTok and X lost a legal ​challenge against Ofcom in October over ​information requests made under Britain's online safety regime

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