Microsoft outage: How to report crime as Met and other police force sites hit by collapse

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Problem affecting Microsoft programmes like Teams, Outlook and Copilot has hit police forces around the country, including the Met

The Metropolitan Police website has been hit by a global service problem, leaving victims of crimes unable to submit their cases online.

Microsoft services were hit late on Thursday night, leaving many unable to access their Teams, Outlook and AI software Copilot programmes. AI giants OpenAI and Anthropic were also hit.

More than 70 countries around the world have reported issues, and the government is putting contingency plans in place to minimise the impact across Whitehall.

A government spokesman said: “We are aware of the ongoing global technical issues affecting Microsoft services.

“We are working closely with Microsoft to assess any impact on government services, with robust contingency plans in place to minimise disruption.”

In a statement on the force’s site, the Met said: “Due to a global Microsoft service issue, some online form submissions may be affected.

“If your report is time-critical but not an emergency, please call 101. In an emergency, call 999.”

The Microsoft outage has hit websites served by Microsoft software, including many police forces around the UK.

It has rendered the sites unable to receive reports filled in online - meaning those who are trying to report non-emergency crimes cannot get through.

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