The customer service revolt: how bad support is building a grievance empire on social media

My recent experience with CVS is a case in point. I went in for some basics and was checked out by a human being. He asked for my phone number, turned the service tablet toward…

MarketNews présente le titre et le résumé publiés par le média. L'article complet se lit sur le site de l'éditeur. (www.fastcompany.com)