Airbnb’s finally dealing with the most annoying part about anal-retentive hosts. Here’s what you need to know

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Airbnb is changing the rules which start on 20 November. Here's what quests and hosts need to know to avoid unexpected rules and requests.

Facing complaints from travellers, Airbnb is changing the rules to limit what hosts can ask guests to do before checkout. The new policy starts on November 20.

From November 20, hosts will need to re-check and revise their checkout chores to ensure they are simple and reasonable – and not “onerous”.

For instance, they could ask guests to place used dishes in the sink rather than washing them, or gather towels in a designated place rather than launder them. This may help to avoid guest complaints and action from the platform.

The company suggests hosts should fully disclose their updated house rules and requests on the property page, before guests get to the booking page.

Unexpected rules and requests after booking or during the stay can leave guests feeling misled, which can result in poorer stay experiences, bad reviews or complaints to the platform.

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The changes may also leave hosts with more cleaning to do. If so, hosts need to ensure they have adjusted their cleaning fee to reflect the actual cost.

However, they should also check whether their total price remains competitive compared to similar properties in the area.

Travellers can expect a better checkout experience during their stay due to less time-consuming checkout chores.

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