Anambra unveils AI assistant to ease access to government services

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The Anambra State government has unveiled NORA, an AI-powered digital assistant designed to improve citizens’ access to government services and information Read More:…

The Anambra State government has unveiled an Artificial Intelligence-powered digital assistant, called NORA, alongside a digital Anambra Handbook, a comprehensive digital resource designed to improve citizens’ engagement and access to government services.

The tools, unveiled by the Anambra State Information and Communication Technology Agency, themed ‘Anambra, Unlocked’, provide a centralised gateway connecting residents, businesses and other stakeholders to live digital platforms, ministries and agency websites, and key service areas across the state.

Speaking during the event held at the state ICT office in Light House, Awka, on Thursday, the Managing Director and Chief Executive Officer, Anambra ICT Agency, Chukwuemeka Agbata, said NORA emerged from year-long efforts to build an AI system understanding Anambra’s government, people, institutions and unique context.

Agbata said the initiative is expected to make government services more accessible, convenient and efficient by providing Ndi Anambra with a single digital reference point for navigating public institutions and accessing essential services without unnecessary bureaucratic bottlenecks.

He added that the digital platforms strengthen transparency and accountability, accelerating the state’s transition towards technology-driven governance.

He said, “NORA emerged from year-long efforts to build an AI system understanding Anambra’s government, people, institutions and unique context. It is a state-owned AI-powered assistant designed to provide e-governance support, deliver verified government information and guide residents through available digital services.

“NORA can help users locate schools and health facilities, access government programmes and understand how to pay taxes, levies and other government-related charges.”

He noted that the tool, available round-the-clock, can communicate in English, Igbo and Pidgin, broadening access.

According to him, with the Handbook and NORA unveiled, Anambra is making its…

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